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FAQ Here are the answers to most of the questions that people ask about our service. If you have a question that is not covered by this page please let us know and we will provide you with a personalised answer. What is your spam or bulk e-mail policy? Wisecommerce's has strict policies that prohibit all bulk e-mail/usenet posting and unsolicited advertising email. Any client found to be engaged in this activity will have their site removed from this network. PLEASE! Don't waste your money on bulk e-mail scams, save your site and your money. Don't Send Spam! There are no refunds for clients deliberately misusing our services. Use Bandwidth? Wisecommerce.com charges clients a surcharge who use more than the plan offers of transfer a month (on that particular month). You will never be forced to pay extra hidden charges however. This is charged at a rate of $2.5 per GB sold in 1 GB blocks. Subdomains Wisecommerce.com don't charges clients to setup a subdomain. Email setup Wisecommerce.com gives you access to a web-based control panel with which you setup your mail accounts, autoresponders, email forwarding etc. You may setup as many accounts as you need. Web-based Email Wisecommerce.com also gives you access to a web-based email system, where you can check email and send email. Be aware however we do not support giving away free email from your website. This would put huge loads on our email servers. If you need this kind of service we recommend coupling your Wisecommerce.com hosting with the free email services of bigmailbox.com. Second domains or domain pointers Wisecommerce.com don't charge clients to setup a second domain that points to the exact same site as the first. Referrals Wisecommerce.com currently does not give discounts on multiple sites as they already offer one of the best value, if not the best value hosting package available. If you are a design house or something similar and have a number of sites to host for your clients, we recommend that you charge them to manage their domains, therefore they needn't know that we exist, or the prices we charge. Do you allow SSI? Yes, Wisecommerce.com keeps every possible service open to it's clients. We believe that you need the flexibility and freedom to create. Far be it from us to stand in your way. To use SSI your page must have the .shtml extension. Do you support ASP? Yes our NT/Win2000 hosting plans fully support Active Server Pages, and ODBC database connections for Access, DBase and Foxpro databases. Do you support JSP? Yes our NT/Win2000 hosting plans support Java Server Pages, once you have an account login to the control panel and click on 'Setup JSP Support', this will configure your domain for use with JSP pages. Do you support PHP? Yes our NT/Win2000 and our UNIX hosting plans support PHP. PHP4 is installed on all servers. What if I go over my disk space? Wisecommerce.com will bill you for the extra disk space at the end of the month. We do give 10mb grace (e.g. if you use 10mb over your allowed space you will not be charged). Support international domain names like .de .nu .au .gr and .se .br? Yes, you can host any domain name that you would like with Wisecommerce.com. How long does it take to setup my new account? Orders received will be setup within 24 to 48 hours. How long does it take to get a domain working? On average a new domain should be working in about than 484hours, a domain that is moving to Wisecommerce.com takes about 72 hours on average. In any case if your domain is not working 72 hours after you have requested your domain to be transferred from your domain registrar (usually Network Solutions), you should contact your Wisecommerce.com representative for an update. What hardware do you use? The hardware specifications change depending on the load and number of sites on a particular server. Our latest Win2000 machine is a SCSI Raid machine, 2GB RAM, Dual 2.4GB P4's. What connection do you have? Wisecommerce.com utilizes connections to multiple backbones to ensure that data reaches the end-user in the fastest, most efficient manner possible. We house our servers in major data centres in Los Angeles, CA. The data centres run the Border Gate Protocol (BGP4) for best case routing. The entirely switched, Cisco powered network employs Cisco 12000 GSR and 7500 class routers running HSRP (N+1 hot failover) to ensure that data can be routed even in the event of a router failover. The BGP4 protocol is a standard that allows for the evaluation of each packet of information sent out from the Network. Each packet of information is evaluated and sent over the fastest route possible. Because of our redundant network architecture, packets may be sent via alternative routes even if they are being delivered to the same end user. This also allows for packets to be redirected via another route if network congestion on the public internet becomes overwhelming. Our providers are paid to make sure that packets of information are delivered to the end user's eyeballs. This offers significant advantages over simply peering with the major backbones. Peering agreements rarely include Service Level Agreements (SLAs) so no one is accountable for lost packets at congested exchange points. Because there are actually SLAs with all our providers, we are able to guarantee that all packets will leave our network at full speed. The Network currently operates at less than 50% capacity during peak hours. This allows for us to accomodate even the largest spikes in traffic that are often associated with the most popular websites. We are always adding network connectivity and new routes in an effort to make sure content is delivered to you users as efficiently as possible. A low bandwidth utilization also allows for the highest amount of uptime. We have multiple DC3-OC12 connections to backbones. Can I host an adult site? No, we do not host adult websites. |
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